Frequently asked questions

We pack orders within 1–2 business days. Metro areas usually receive their parcel 3–7 business days after dispatch; regional and remote addresses can take up to 10. You'll get a tracking link by email the moment it ships.

Free on orders over $99 AUD. Below that, a flat rate is calculated at checkout based on your postcode and parcel size — you'll see the exact figure before you pay.

Yes — every state and territory, including PO boxes and parcel lockers. If you're somewhere genuinely remote, get in touch before ordering and we'll give you a realistic timeframe.

Absolutely. Tracking details are emailed on dispatch, and you can follow the parcel any time from the Track Your Order link in the footer.

Email us as soon as you can. If the parcel hasn't been packed we'll change the size, swap the item or cancel it outright. Once it's with the courier we'll sort it out as a return instead.

Not at the moment — we ship within Australia only so we can keep delivery times and postage costs honest.

You have 30 days from delivery to return anything unused and in its original packaging for a refund or exchange. Full terms are in our refund policy.

Yes. Email us with your order number and the size you need and we'll reserve it while your return is on its way. Send us the measurements too and we'll double-check the swap is the right call.

For hygiene reasons we can't resell worn collars, harnesses, clothing, bedding or grooming items. If something failed or arrived faulty that's a different matter — send us a photo and we'll replace or refund it.

Send a photo within 7 days of delivery and we'll organise a replacement or a full refund, including return postage. You're also covered by the Australian Consumer Law.

We process refunds within 2 business days of the return arriving. Your bank usually takes another 3–5 days to show it.

Use a soft tape measure. For collars, measure around the neck where the collar sits and add two fingers of room. For harnesses and clothing, measure the chest at its widest point behind the front legs, plus back length from the base of the neck to the base of the tail.

Go up. Straps and adjusters take up slack far better than a tight fit forgives it — especially with growing puppies.

That's our favourite question. Send us the breed, weight and the two measurements above and we'll tell you exactly which size to order before you spend anything.

Ours. We measure the product and correct the chart where it doesn't match, which is more often than you'd hope.

Shop Pay, Apple Pay, Google Pay, PayPal and all major credit and debit cards. Every transaction runs through Shopify's encrypted checkout — we never see or store your card details.

All prices are in Australian dollars and include GST where applicable.

No — you can check out as a guest. An account just makes reordering and order tracking quicker next time.

Subscribers hear about sales first, and new subscribers get a welcome offer on their first order. Codes go in the discount box at checkout, one per order.

Hand wash in cool water with mild soap and air dry out of direct sun. Skip the dryer and skip fabric softener — both break down webbing and elastic faster than anything your pet will do to them.

Our bite-resistant rubber balls and chew sticks are built for strong jaws, but no toy is indestructible. Supervise play and bin anything that starts to split or shed pieces.

Check with your vet before combining any parasite products. We sell pet accessories, not veterinary medicine, and your vet knows your animal's history.

Email us the product name and we'll tell you when it's landing, or point you at the closest alternative we'd genuinely recommend.