Privacy Policy

At The Pet Hub Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from The Pet Hub Co, we may collect the following information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through our payment providers)
• Order history
• IP address
• Browser type and device information
• Website usage data through cookies and analytics

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products and website experience
• Prevent fraudulent transactions
• Comply with legal obligations
• Send promotional emails and offers (only if you have opted in)

Payment Security

We do not store your payment card information. All payments are processed securely through trusted third-party payment providers that comply with industry security standards.

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Personalize your shopping experience
• Deliver relevant advertising

You may disable cookies through your browser settings; however, some features of our website may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Marketing and analytics providers
• Fraud prevention services

These providers receive only the information necessary to perform their services and are required to protect your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Enforce our policies

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Pet Hub Co

Email: ecomelizabeth2026@outlook.com

Address:
Australia