Shipping Policy

At The Pet Hub Co, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding order processing, delivery times, and shipping services.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are as follows:

• Australia: 3–8 Business Days
• United States: 7–15 Business Days
• Canada: 7–15 Business Days
• United Kingdom: 7–15 Business Days
• Europe: 7–18 Business Days
• New Zealand: 5–12 Business Days
• Other International Destinations: 10–20 Business Days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your shipment.

If you have not received your tracking information within 5 business days after placing your order, please contact us.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

The Pet Hub Co is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is delayed or appears to be lost, please contact us at ecomelizabeth2026@outlook.com. We will work with the shipping carrier to help locate your shipment and provide updates whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of the packaging and the damaged item(s). We will review your claim and arrange an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

The Pet Hub Co

Email: ecomelizabeth2026@outlook.com

Business Address: Australia